WebDr. Phil 7.9K views, 69 likes, 1 loves, 21 comments, 4 shares, Facebook Watch Videos from DrPhil Show 2024: Dr.Phil Show 2024 - Secrets and Lies WebAug 21, 2024 · The best way a telephone triage nurse can relate to a difficult caller is to show empathy. The patient wants to know that they are not only listened to but also understood. Empathy will also help to build rapport, leading the caller to trust the nurse’s judgment. The nurse can start to build rapport by apologizing in a general or broad sense.
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Web10 Steps to Handle a Tough Customer on the Phone. 1. Listen. This has to be one of the most crucial aspects of handling difficult callers, and customers in general. When you really listen to what they ... 2. Provide … WebMay 11, 2024 · Reassure her that the more you know of her situation, the better able you will be to get her appropriate assistance or information. Be empathetic so she feels someone is listening to, and hearing, what she is saying. Sometimes that alone will be sufficient to calm her down. Use phrases such as "I understand why that might be upsetting to you ... roblox player arsenal
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